Frequently Asked Questions
Billing, academy, tools, TradeLocker, and account help. Can't find your answer? Email supportteam@quicksilveralgo.com.
Pass Your Prop Firm Challenge in 7 Days — A day-by-day manual trading playbook to hit your profit target in seven sessions while keeping your consistency score at… Preview playbook →
Getting Started
What is Quicksilver Algo?+
Quicksilver is manual-trading education and planning software. You analyze charts, score setups, plan risk, and optionally connect TradeLocker for bot execution. We are not a broker and do not provide personalized investment advice.
What is included in the free tier?+
Free accounts get one full lesson, one charting guide, and the Setup Scorer planning module. You can preview all other lessons and tools before upgrading to Premium.
How do I create an account?+
Click Get Access or Register, enter your email and password, then complete onboarding by choosing Free or Premium. Free users enter the dashboard immediately; Premium users subscribe via Stripe.
Billing & Premium
How much does Premium cost?+
Premium is $149.99/month for the full stack: Quant Protocol on TradeLocker, the 7-Day Prop Firm Playbook (day-by-day challenge plan under the 20% consistency rule), all nine planning engines and Trading Tools, Chart Academy, and priority email support.
How do I cancel or change my subscription?+
Email supportteam@quicksilveralgo.com with the subject line "Billing" and include the email on your Quicksilver account. We will help you manage cancellation or plan changes through Stripe.
What is your refund policy?+
Premium is a monthly subscription billed through Stripe. You can cancel anytime to stop future billing. For billing errors or payment issues, email supportteam@quicksilveralgo.com with subject "Billing" and the email on your account. We do not offer a general money-back guarantee on subscription fees.
Chart Academy
How many lessons are in Chart Academy?+
Chart Academy covers chart reading, candlesticks, market structure, Fibonacci, trading styles, forex, CFDs, and a prop firm playbook. Free members get selected intro lessons; Premium unlocks the full library.
Is my lesson progress saved?+
Lesson completion is tracked in your browser for now. Log in from the same device to continue your learning path. Contact support if you need help recovering progress.
Trading Tools
What are the Premium Trading Tools?+
Three proprietary calculators — Strategy Expectancy Validator, Dynamic ATR Pip-Range, and Prop Firm Compounding Matrix. All three are included with Premium alongside the six QS Planning Modules. Browse previews at quicksilveralgo.com/tools or unlock inside Dashboard → Trading Tools.
What planning tools are included?+
Premium includes nine planning engines: Edge Confluence, Risk Matrix, Prop Survival, Execution Protocol, Regime Oracle, Alpha Durability, plus Expectancy Validator, ATR Pip-Range, and Compounding Matrix. Each tool connects to the 7-day prop firm playbook workflow.
Does Quicksilver connect to my broker?+
Planning tools work on any charting platform — no broker connection required. TradeLocker integration is optional for bot execution and live dashboard features only.
Trading
Which brokers or prop firms do you recommend?+
First tell us your workflow: Quicksilver automated bots (EAs) or manual/discretionary trading. Active partner links for both: Risen FX and HeroFX (brokers) and FunderPro (prop firm) — bot/EA friendly. Full list with framing is on the dashboard under Recommended platforms.
How do I connect TradeLocker?+
Premium members open Trading in the dashboard, connect TradeLocker credentials, and use the live terminal plus four account tools. You must accept the risk disclaimer before connecting.
Does the bot guarantee profits?+
No. Automated and manual trading involve substantial risk. Past backtests do not guarantee future results. Read the TradeLocker disclaimer and only risk capital you can afford to lose.
Prop Firms
What is the 7-Day Prop Firm Playbook?+
A Premium guide at quicksilveralgo.com/guides/prop-firm-one-week with daily profit caps, consistency checks, and tasks wired to QS planning tools. Follow the plan across seven sessions to hit a typical 8–10% profit target without breaching the 20% best-day consistency rule most firms enforce.
Will Quicksilver help me pass a prop firm challenge?+
Premium unlocks the 7-Day Prop Firm Playbook — daily profit caps, consistency rules, and QS tool workflows designed to pass a standard challenge in one week. Prop Survival simulates pass probability before day one. We do not guarantee passes — you execute every trade yourself.
Are prop firm rules in the tools up to date?+
Prop firm parameters in demos and SEO pages are illustrative. Always verify current rules on the firm's official website before trading a challenge.
Account & Technical
I forgot my password. What do I do?+
Email supportteam@quicksilveralgo.com from your registered address with the subject "Password Reset" and we will assist you.
How do I change my account email?+
Send a request to supportteam@quicksilveralgo.com from your current registered email with the subject "Email Change" and your new address.
Something is not working. How do I get help?+
Email supportteam@quicksilveralgo.com with a description of the issue, your browser, and screenshots if possible. Premium members receive responses within 1 business day; free accounts within 2–3 business days.
How do I contact support?+
All support requests go to supportteam@quicksilveralgo.com. Include your account email, a clear subject line, and as much detail as possible. We do not offer phone or live chat support at this time.