Quicksilver Support
Official contact is email only — not Discord, Telegram, or DMs. Write supportteam@quicksilveralgo.com. Choose a topic below or browse the FAQ for instant answers.
How we actually contact you
Official support is email only (supportteam@quicksilveralgo.com). Log in only at quicksilveralgo.com/login.
Paid 1-on-1s are Google Meet only, scheduled by email after you are a client. We will never cold-add you on Discord or send a Meet link you did not request by email.
Anyone messaging you on Discord, Telegram, WhatsApp, Instagram DMs about billing, the bot, or access is not us. Do not send money, passwords, or card details. Forward it to supportteam@quicksilveralgo.com.
Billing & subscriptions
Upgrades, cancellations, and Stripe receipts
Email about billing →Account access
Login issues, password resets, and email changes
Email about account →Chart Academy
Lessons, guides, progress, and content access
Email about academy →Trading tools
Planning modules, exports, and tool access by tier
Email about tools →TradeLocker & bot
Connection, bot activation, dashboard, and positions
Email about tradelocker →Technical issues
Bugs, errors, browser issues, and feature requests
Email about technical →Common questions
Full FAQ →What is Quicksilver Algo?+
Quicksilver is the TradeLocker Desktop operating system for traders who need structure, risk control, journaling, growth tracking, and optional supervised automation in one stack. It serves live-account traders using the growth terminal and prop-challenge / evaluation traders via a dedicated prop module. We are not a broker and do not provide personalized investment advice.
Is Quicksilver only for prop traders?+
No. Any TradeLocker trader can use the desk. Live growth, academy, and tools do not require an E8 account. E8 Markets is the recommended prop firm; the E8 Execution Center is the hub if you want that path.
Is the bot included in the free trial?+
No. 3-day trial available on request. Bot not included. The trial covers the workflow/manual stack. Quant Protocol requires Premium.
What is the first-month discount?+
Tools $39.99, Copy $99, Full $119.99. Quant Protocol is a separate Desktop flag. No public 30% coupon.
How many lessons are in Chart Academy?+
Chart Academy covers chart reading, candlesticks, market structure, Fibonacci, trading styles, forex, CFDs, and a prop firm playbook. Free members get selected intro lessons; Premium unlocks the full library.
Is my lesson progress saved?+
Lesson completion is tracked in your browser for now. Log in from the same device to continue your learning path. Contact support if you need help recovering progress.
What are the Premium Trading Tools?+
Three proprietary calculators — Strategy Expectancy Validator, Dynamic ATR Pip-Range, and Prop Firm Compounding Matrix. All three are included with Premium alongside the six QS Planning Modules. Browse previews at quicksilveralgo.com/tools or unlock inside Dashboard → Trading Tools.
What planning tools are included?+
Premium includes nine planning engines: Edge Confluence, Risk Matrix, Prop Survival, Execution Protocol, Regime Oracle, Alpha Durability, plus Expectancy Validator, ATR Pip-Range, and Compounding Matrix. Each tool connects to the 7-day prop firm playbook workflow.
Which brokers or prop firms do you recommend?+
E8 Markets is the recommended prop firm. Open the E8 Execution Center at /e8 if you want that path. You do not need an E8 account to use live growth, academy, or tools. HeroFX and Risen FX are live-account brokers only. Quant Protocol remains optional Premium.
How do I connect TradeLocker?+
Premium members open Trading in the dashboard, connect TradeLocker credentials, and use the live terminal plus four account tools. You must accept the risk disclaimer before connecting.
What is the 7-Day Prop Firm Playbook?+
A Premium guide at quicksilveralgo.com/guides/prop-firm-one-week with daily profit caps, consistency checks, and tasks wired to QS planning tools. Follow the plan across seven sessions to hit a typical 8–10% profit target without breaching the 20% best-day consistency rule most firms enforce.
Is E8 Markets the only recommended prop firm?+
E8 Markets is the recommended prop firm and in-house collab partner. The E8 Execution Center covers challenge rules, risk presets, and Direct Signup. You can use Quicksilver without an E8 account. HeroFX and Risen FX are live-account broker options only.
I forgot my password. What do I do?+
Email supportteam@quicksilveralgo.com from your registered address with the subject "Password Reset" and we will assist you.
How do I change my account email?+
Send a request to supportteam@quicksilveralgo.com from your current registered email with the subject "Email Change" and your new address.