Quicksilver Support
All support is handled by email at supportteam@quicksilveralgo.com. Choose a topic below or browse the FAQ for instant answers.
Billing & subscriptions
Upgrades, cancellations, and Stripe receipts
Email about billing →Account access
Login issues, password resets, and email changes
Email about account →Chart Academy
Lessons, guides, progress, and content access
Email about academy →Trading tools
Planning modules, exports, and tool access by tier
Email about tools →TradeLocker & bot
Connection, bot activation, dashboard, and positions
Email about tradelocker →Technical issues
Bugs, errors, browser issues, and feature requests
Email about technical →Common questions
Full FAQ →What is Quicksilver Algo?+
Quicksilver is manual-trading education and planning software. You analyze charts, score setups, plan risk, and optionally connect TradeLocker for bot execution. We are not a broker and do not provide personalized investment advice.
What is included in the free tier?+
Free accounts get one full lesson, one charting guide, and the Setup Scorer planning module. You can preview all other lessons and tools before upgrading to Premium.
How much does Premium cost?+
Premium is $149.99/month for the full stack: Quant Protocol on TradeLocker, the 7-Day Prop Firm Playbook (day-by-day challenge plan under the 20% consistency rule), all nine planning engines and Trading Tools, Chart Academy, and priority email support.
How do I cancel or change my subscription?+
Email supportteam@quicksilveralgo.com with the subject line "Billing" and include the email on your Quicksilver account. We will help you manage cancellation or plan changes through Stripe.
How many lessons are in Chart Academy?+
Chart Academy covers chart reading, candlesticks, market structure, Fibonacci, trading styles, forex, CFDs, and a prop firm playbook. Free members get selected intro lessons; Premium unlocks the full library.
Is my lesson progress saved?+
Lesson completion is tracked in your browser for now. Log in from the same device to continue your learning path. Contact support if you need help recovering progress.
What are the Premium Trading Tools?+
Three proprietary calculators — Strategy Expectancy Validator, Dynamic ATR Pip-Range, and Prop Firm Compounding Matrix. All three are included with Premium alongside the six QS Planning Modules. Browse previews at quicksilveralgo.com/tools or unlock inside Dashboard → Trading Tools.
What planning tools are included?+
Premium includes nine planning engines: Edge Confluence, Risk Matrix, Prop Survival, Execution Protocol, Regime Oracle, Alpha Durability, plus Expectancy Validator, ATR Pip-Range, and Compounding Matrix. Each tool connects to the 7-day prop firm playbook workflow.
Which brokers or prop firms do you recommend?+
First tell us your workflow: Quicksilver automated bots (EAs) or manual/discretionary trading. Active partner links for both: Risen FX and HeroFX (brokers) and FunderPro (prop firm) — bot/EA friendly. Full list with framing is on the dashboard under Recommended platforms.
How do I connect TradeLocker?+
Premium members open Trading in the dashboard, connect TradeLocker credentials, and use the live terminal plus four account tools. You must accept the risk disclaimer before connecting.
What is the 7-Day Prop Firm Playbook?+
A Premium guide at quicksilveralgo.com/guides/prop-firm-one-week with daily profit caps, consistency checks, and tasks wired to QS planning tools. Follow the plan across seven sessions to hit a typical 8–10% profit target without breaching the 20% best-day consistency rule most firms enforce.
Will Quicksilver help me pass a prop firm challenge?+
Premium unlocks the 7-Day Prop Firm Playbook — daily profit caps, consistency rules, and QS tool workflows designed to pass a standard challenge in one week. Prop Survival simulates pass probability before day one. We do not guarantee passes — you execute every trade yourself.
I forgot my password. What do I do?+
Email supportteam@quicksilveralgo.com from your registered address with the subject "Password Reset" and we will assist you.
How do I change my account email?+
Send a request to supportteam@quicksilveralgo.com from your current registered email with the subject "Email Change" and your new address.